Services Provided by Livingbase
Reception Services – Receptionists will be based within the apartment building between 07:00 hrs and 21:00 hrs Monday to Friday and from 09:00 hrs to 21:00 hrs Saturday and Sunday. Outside of these hours, the service team can be contacted by telephone.
Each apartment is equipped with furniture and a range of utensils and equipment.
For stays in excess of 7 nights the apartment will be cleaned once a week.
The refuse bins will be checked on a daily basis excluding Sundays.
For stays in excess of 7 nights the towels in your apartment will be changed twice a week.
For stays in excess of 7 nights the bed linen in your apartment will be changed once a week.
Accommodation and Occupancy
Although the type of accommodation is confirmed on reservation the exact apartment cannot be guaranteed prior to arrival.
The number of people permitted to occupy each apartment is limited to two adults per bedroom.
Use of the terraces for cooking of any nature or for the drying of washing is prohibited.
No fixings or pictures/posters are to be attached to the walls.
Tariffs, Reservations & Payments
All tariffs are confirmed at the point of provisional reservation. Once a provisional reservation has been confirmed we will not change the tariff quoted unless you change the reservation. NB. A reservation is not confirmed until a signed Booking Confirmation Sheet is completed and full payment is received.
For stays of less than one calendar month, full payment must be made prior to arrival.
For stays in excess of one calendar month, the first months accommodation charge must be made prior to arrival, and your completed booking form returned to us.
Subsequent accommodation charges must be paid in advance on a four weekly basis.
For the use of Car Parking, Telephone, Internet, Laundry and Dry Cleaning Services, a credit card number will need to be provided to Livingbase, prior to the stay commencing, to cover any charges incurred.
Non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested at check in. Should proof of identification and date of birth not be presented on request, Livingbase reserves the right to cancel the booking.
We accept the following methods of direct payment: Switch, Solo, Visa, Mastercard, American Express or cheques.
Guests who do not stay for the full period of their booking will be charged for the full duration VAT is charged at the applicable rate current at the time of invoicing.
Any late payments shall result in interest being charged to your account at a rate that is 4% above the Royal Bank of Scotland PLC’s base rate for the period concerned.
Alterations to Reservations
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will endeavour to comply with your request, however we will not be able to guarantee that we can honour the tariff quoted under the original booking.
|
|
Cancellations
All cancellations must be made in writing. Where a cancellation is received less than 28 days prior to the start date, refunds of accommodation charges are made subject to the apartment being re-let.
For any cancellations that are made less than 14 days prior to the start date, no refunds will be given.
No refunds will be made for non-arrivals.
Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company, if you have taken out travel insurance. We recommend that guests purchase adequate travel insurance.
Arrivals and Departures
Apartments are reserved from 15:00 hrs on the day of arrival to 11:00 hrs on the day of departure. All additional hours will be charged as one additional day unless otherwise agreed in writing.
Keys can be collected from Livingbase reception between the hours of 15.00hrs to 21.00hrs Monday – Sunday or by prior arrangement. Keys can be left in the Apartment or passed to a member of staff at the main reception desk prior to your departure.
A welcome pack comprising tea, coffee, bread, milk & cereals etc. will be provided within the apartment on the guest’s arrival. (The contents are subject to change without notice).
Additional Services
Telephone, internet access, laundry and dry cleaning services etc. are all charged at a rate displayed in the Tenant’s handbook within each apartment. Livingbase reserve the right to change the tariffs without notice.
Damage & Breakage
If any damage or breakage occurs, Livingbase reserves the right to make a reasonable charge for the repair or replacement of damaged or broken items. If an apartment is damaged to the point that it is rendered unfit for occupation, the guest will be obliged to pay compensation to Livingbase for lost revenues plus the costs of repair.
Nuisance
Guests are expected to behave in a reasonable manner and to allow fellow guests to peacefully enjoy their apartments and the surrounding environment. A comprehensive list of guidelines on what Livingbase deems to be unacceptable conduct and behaviour is in the Guest User Manual. Livingbase reserve the right to cancel this contract with immediate effect and without refund if a guest’s behaviour is causing any sort of nuisance or disruption to fellow guests.
|
|
Pets
We regret that pets are not allowed in the apartments.
Guide dogs are permitted by special arrangement.
Smoking
Livingbase operates a non-smoking policy throughout all of the apartments and within all common areas.
Rights, Restrictions & Liabilities
All apartments are let as serviced apartments and on the basis that no rights of tenancy are created. If this contract is with an individual person (as opposed to a Company) then by entering into this contract the person is declaring that the Livingbase apartment is not his/her primary place of residence.
Livingbase reserve the right to request that guests vacate their apartment within 24 hours.
Although Livingbase will make every effort to ensure that guests enjoy a peaceful stay, we cannot be held responsible for any failure or interruption of services to the apartment, including but not limited to; wireless broadband internet access, electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or site.
Livingbase reserves the right to enter into an apartment at any time.
Livingbase cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings while a guest is staying at the apartments. Safes are provided and are used at the tenant’s own risk. Guests are advised to take out adequate travel and personal insurance to cover their stay.
Livingbase cannot be held liable for the acts or defaults caused by third parties.
Internet Access and Use
All apartments have a digital, DECT, telephone system and wireless broadband Internet access. Use of the Internet is on the understanding that, under no circumstances will Livingbase be held responsible for any actions that might arise from the use of a guest’s Internet connection.
Livingbase reserves the right to pass on any records to the authorities if requested to do so. Livingbase accepts no responsibility for any virus that may be received following your use of the Internet – we recommend that your equipment utilises sufficient software protection.
Technical support for the installation of our Internet Service is available Monday – Friday between the hours of 9.00am – 5.00pm by arrangement.
Livingbase does not offer a guarantee that access to the internet will be available at all times whether through any fault of our own or externally.
Livingbase accepts no responsibility when staff are installing software onto a guest’s computer equipment. All software to be uninstalled at the sole responsibility of the guest.
At all times during the tenancy, guests agree to use the wireless broadband internet facility provided at Livingbase in a responsible manner and not for any illegal purposes.
Data Protection
Please note that all personal and financial data we hold is handled in accordance with the Data Protection Act 1998. |
